There is a good bit of debate on where to focus your team – the process to get work done or the outcome they produce. Today I’m sharing the pros and cons of focusing on process versus outcomes—and how to choose the right focus based on your team’s environment and the challenges ahead.

We are discussing empathy, a crucial leadership ability. You’ll learn how empathy fuels effective leadership and discover five powerful exercises to build it—so you can connect deeper, lead stronger, and close the gap. Have you ever found yourself thinking, “I don’t get why they’re reacting like that”? That disconnect—that moment where you can’t quite see the world through someone else’s eyes—is the empathy gap in action.