Team members want to feel heard and valued. Research shows that leaders who continuously lead with empathy and emotional intelligence are rated as the best time and time again. Today I'll give you practical tips on how to strengthen your empathy and EQ.

There is a good bit of debate on where to focus your team – the process to get work done or the outcome they produce. Today I’m sharing the pros and cons of focusing on process versus outcomes—and how to choose the right focus based on your team’s environment and the challenges ahead.